FAQs
Frequently Asked Questions (FAQs)
Orders
Q: How do I place an order?
A: Browse our kits, add your chosen items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order after placing it?
A: Yes, you can change or cancel your order within 24 hours of purchase. Please contact us at contact@elevokit.com as soon as possible.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the UK.
Q: How much does shipping cost?
A: Standard shipping is free on all orders. Otherwise, shipping fees are calculated at checkout.
Q: How long will delivery take?
A: Orders are typically processed within 1–2 business days and delivered in 4–5 business days, depending on your location.
Returns & Refunds
Q: Can I return a kit?
A: Yes, we accept returns within 30 days of delivery. Items must be unused, with all components included, and in original packaging.
Q: How do I start a return?
A: Contact us at contact@elevokit.com with your order number and reason for return. We’ll provide return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5 business days after we receive and inspect the returned kit.
Products & Support
Q: Are the kits suitable for beginners?
A: Yes, our Arduino kits are designed for beginners, students, hobbyists, and educators. Each kit includes instructions to help you get started.
Q: Do the kits include all components?
A: Yes, each kit comes with the required electronic components, sensors, and parts for the listed project. You may need basic tools (like a screwdriver).
Q: Do I need prior programming knowledge?
A: No. Our kits are designed to introduce you to coding and robotics step by step. Beginners can follow along easily.
Q: Where can I find support or tutorials?
A: We provide guides and resources with each kit. You can also reach us via contact@elevokit.com for additional help.
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options at checkout.
Q: Is my payment information secure?
A: Yes, all payments are encrypted and processed through trusted payment providers.
Contact
Q: How can I reach you?
A: You can contact us at contact@elevokit.com or through our Contact Us page.